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Terms and Conditions
The Hose Bag Company, Australia's hassle-free hose coiling specialists.
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PRIVACY NOTICE
The Hose Bag Company is committed to your privacy and follows guidelines set out in the Privacy Act 1988 and its National Privacy Principle amendments.
We respect your privacy and please be assured that we do not pass your details or personal information on to any third party. Any information that you voluntarily provide to us in the process of shopping with The Hose Bag Company is used solely for the purpose of this shopping site, including your IP address and personal information.
We use your contact information to communicate with you about your current or past orders. The Hose Bag Company also uses the email addresses of our members to provide them with a copy of our newsletter and to notify them about special promotions and new stock arrivals.
We are committed to your shopping privacy and take all possible measures to ensure it stays private.
RETURN POLICY
Returning a Purchase
We want you to be happy with our products. If the product you have received from us is not what you want, doesn't work, or is in any other way defective, then please return to us within 30 days of receiving it and we will refund you the price you paid for the product. Note that we can only take returns of products bought directly from us on thehosebag.com.au. If you bought a product from elsewhere, you need to return to that original seller.
You need to contact us to confirm we will be able to offer a refund before returning the product. Once we have received the parcel back safely and in good condition, we will process a refund.
Refunds
For items that you return to us that are defective or incorrect, we will refund you the price you paid for the product plus the actual shipping costs originally charged. If you are only returning one product from a multiple order, we will refund you the appropriate single item shipping charge. Where the items were shipped under a free shipping offer, there will be no shipping refund.
Items that you have decided you don't want but are not defective or incorrect, we will refund the value of the item and not any shipping costs you might have paid. In both cases we will not refund shipping and handling costs that you incur in shipping the product/s back to us.
You can expect to receive a refund from us for authorised and accepted returns 7 to 14 working days from receipt of the returned goods.
PAYMENT AND POSTAGE
Payment Options
The Hose Bag Company offers you three payment methods.
Cheque
Select Cheque and you will be given a name and address to send to at the end of the checkout process. Once the cheque has been cleared, we will post the product/s to you.
Direct Debit
Select Direct Debit and you will be given the Account details to transfer money to at the end of the checkout process. Once the money has arrived in our account we will immediately post the product/s to you.
Credit Card & PayPal
Selecting Paypal will enable you to pay by Credit Card or through your Paypal account if you have one. You do not need a paypal account to use this payment option. When you arrive at the Paypal website you will have the option to pay by Credit Card, just as you would any other Credit Card Merchant.
Postage and Handling
The Hose Bag Company charges a $12 postage and handling for all orders, with the exception of items listed below:
When buying either a Jack Cover, Door Shield, Elbows or Tank filler ONLY
(as single item purchase)
- $7.00 total
postage.
Remember that if you have any queries regarding the payment options or delivery, please call us.
TERMS OF USE
Terms and Conditions of website usage
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hose Bag Company relationship with you in relation to this website.
The term “The Hose Bag Company” or “us” or “we” refers to the owner of the website whose registered office is 7 Warringah Street, Everton Park QLD 4053 Australia. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Queensland, Australia